Contact us

Get in touch

Outside delivery hours you can still reach us — we'll come back to you when we open.

About an order in progress

The fastest route is the tracking link we texted you when a driver was assigned — it updates live. You can also look up an order with that link.

If you need to change or cancel, tell us as early as you can. Once a driver has left with your order there is much less we can do.

A problem with something you received

If it's wrong, damaged, or doesn't match its label, see Returns & refunds — it explains what we can do and when.

Reporting a product quality concern

We record every quality complaint and pass it to the product's maker. That's partly a requirement on us and partly how a bad batch actually gets found. To make yours count, include:

• The product name, as printed on the package
• The batch or lot number from the label — this is the one detail nothing can be traced without
• When you received it, and your order number if you have it
• What went wrong, in your own words

Please keep the packaging until we've spoken.